You may cancel some tickets purchased directly through Ibiza Spotlight (whose name will appear on your credit card statement) free of charge, for any reason, and at any time up to 1 day before the event, and you'll receive a full refund of the ticket price. Any exceptions to this are clearly marked in your basket and order confirmation. Cancelling is really easy and only takes a minute from My orders.
For some venues you must purchase cancellation insurance if you want to be able to cancel your tickets. These are clearly marked in your basket and order confirmation. Cancellation insurance enables you to cancel for any reason, and at any time up to 1 day before the event - and receive a full refund of the ticket price (the cost of the insurance is non-refundable).
There can be no refunds under any circumstances after the event has taken place.
Important
Unfortunately we are unable to answer general clubbing enquiries, such as when the clubs open, what to wear, how much do things cost, etc. As you may imagine, we receive many such enquiries and simply do not have the time to answer. For this type of question please see our forums, where all of these questions and more have already been answered. You will also find answers to most common ticket questions in our frequently asked questions.
We always announce confirmed dates for events in our magazine, Facebook and Instagram channels, please follow us for the latest updates!
If you have a problem with your ticket purchase or refund, please don't hesitate to contact us:
