Terms and Conditions

Below are the Terms and Conditions of Ibiza Spotlight. Some venues and event organizers have their own Terms and Conditions, which take precedence over Ibiza Spotlight's Terms and Conditions for events taking place in the venue and/or organized by the event organizer. These extra Terms and Conditions are shown on your ticket and below.

Ibiza Spotlight Terms and Conditions for event tickets

  1. Tickets purchased are for the purchaser's and/or the group's personal use. They may not be resold and are non-transferable.
  2. You must be minimum 18 years of age to attend any clubbing venues, boat parties or other clubbing-related events.
  3. More than one person on the ticket. In the case of multiple bookings, the person whose name is on the ticket must present him/herself at the venue. Entry will be refused to all people unless the ticket holder is in attendance.
  4. The ticket holder shall be required to present an identity document with a photograph (driving licence, national ID document or passport) at the entrance to the venue. Photocopies will not be accepted. You can bring your tickets with you either on your mobile phone or printed on paper. If you wish to show your tickets on your mobile phone, please make sure it is charged. If you can not show a valid ticket you will not be allowed to enter the venue.
  5. In the case of an event which is cancelled before it starts, the full value of the ticket will be refunded. You will be advised of the cancellation by email. If an event is cancelled after it has started, the event organizer decides whether the customer is eligible to receive a partial refund of the ticket price paid. If the event has changed the date or the venue, the event organizer reserves the right to authorize or not the refund of the amount paid.
  6. The venue reserves the right to refuse admission under specific circumstances. These include, but are not limited to, persons under the influence of illegal substances or in a drunken state, anyone whose appearance is deemed unclean or unkempt, and anyone not dressed according to the dress code stated on the ticket. This also includes people carrying luggage/suitcases - you wil not be allowed access to the venue with your luggage/suitcases. In the event that you are refused entry to a venue, Ibiza Spotlight cannot accept any liability and any claims should be made directly with the organisers of the event themselves.
  7. Ibiza Spotlight will not be held responsible for adverse weather conditions.
  8. In the event of theft or loss of the tickets purchased, contact Ibiza Spotlight by email as soon as possible in order to obtain replacements.
  9. The list of DJs advertised may be subject to change. Ibiza Spotlight cannot be held responsible for any changes made in this regard.
  10. Purchasers of tickets for VIP areas (available for some venues) should be correctly and smartly dressed (t-shirts and shorts are not acceptable attire) and the venue reserves the right to refuse entry to the VIP zone if the foregoing conditions are not respected. Access to the VIP area does not include table service or free drinks, unless specifically mentioned on your ticket.
  11. You may cancel some tickets purchased directly through Ibiza Spotlight free of charge, for any reason, and at any time up to 1 day before the event, and you'll receive a full refund of the ticket price. Any exceptions to this are clearly marked in your basket and order confirmation. Cancelling is really easy and only takes a minute from My Orders.
  12. For some events you must purchase cancellation insurance if you want to be able to cancel your tickets. These are clearly marked in your basket. Cancellation insurance enables you to cancel for any reason, and at any time up to 1 day before the event - and receive a full refund of the ticket price (the cost of the insurance is non-refundable). If you do not purchase cancellation insurance, the ticket will be marked as "non-refundable" and can not be cancelled.
  13. There can be no refunds under any circumstances after the event has taken place.
  14. In the event that the card used to purchase the ticket is stolen or tickets are purchased through fraudulent use of the card, the amount can be reclaimed by contacting Ibiza Spotlight at least 24 hours prior to the event. In this case the tickets purchased will be cancelled.
  15. Ibiza Spotlight acts in this transaction merely as an agent for the venue, selling tickets for access thereto, thus any liability is strictly confined to their issue through either physical or electronic means, and the company cannot accept any liability for activities taking place at the venue.
  16. In the event of any claim deriving from this transaction, please contact Ibiza Spotlight S.L. Apartado de correos 1027. Ctra. San José KM3, Sec 1, Pol 1, N. 7605, 07817 Sant Jordi, Balearic Islands.
  17. Privacy policy

Hï Ibiza Terms of Use:

Amnesia Terms of Use:

Entrance prohibited to all persons under 18 years of age even if accompanied by an adult.
Original Photo ID or passport must be presented to security staff.

Please respect the following rules for clothing and behaviour. You will not be allowed entry:

Anyone under the influence of alcohol or any narcotic substance.
Anyone exhibiting violent or disorderly behaviour.
Persons in beach attire (including bathing suits), beach sandals, with uncovered torsos or men wearing vests.
Persons in active sportswear including sweat pants, sweatshirts, sport shoes or headgear.
Persons exhibiting an unclean or unkempt appearance.
For security reasons no one is allowed to enter the premises with any kind of bag, knapsack, package, or carrying case. Ladies handbags are the only exception and these will be inspected by the security personnel before admittance.

Pacha Terms of Use:

Entrance prohibited to all persons under 18 years of age even if accompanied by an adult.
Original Photo ID or passport must be presented to security staff.

Please respect the following rules for clothing and behaviour. You will not be allowed entry:

Anyone under the influence of alcohol or any narcotic substance.
Anyone exhibiting violent or disorderly behaviour.
Persons in beach attire (including bathing suits), beach sandals, with uncovered torsos or men wearing vests.
Persons in active sportswear including sweat pants, sweatshirts, sport shoes or headgear.
Persons exhibiting an unclean or unkempt appearance.
For security reasons no one is allowed to enter the premises with any kind of bag, knapsack, package, or carrying case. Ladies handbags are the only exception and these will be inspected by the security personnel before admittance.

Ushuaïa Ibiza Terms of Use:

Akasha Terms of Use:

Entry recommended for 25 years and above.

The following will not be allowed to enter the club: Persons in beach attire (including bathing suits), shorts, beach sandals, uncovered torsos or men wearing vests. Persons in active sportswear including sweat pants, sweatshirts, sport shoes or headgear. Persons exhibiting an unclean or unkempt appearance.

Anyone exhibiting violent or disorderly behaviour.

Groups of more than 8 people.

For these and other reasons, the purchase of this ticket does not guarantee access to the establishment, and a refund of the amount paid may be issued in the event of non-access. To ask for a refund, please send an email with your order number to tickets@ibiza-spotlight.com

Ibiza Rocks Terms & Conditions

By purchasing a ticket/VIP space and/or entering the Ibiza Rocks Venue you agree to adhere to all the terms of entry, event safety and conduct set out by Ibiza Rocks as below.

These booking conditions together with the other information contained on these websites – www.ibizarocks.com and events.ibizarocks.com  form the basis of your contract with IBIZA ROCKS HOTEL PROMOCIONES S.L. Please read them carefully as they set out our respective rights and obligations.

1. INTRODUCTION

1.1 In these conditions a reference to:

  1. “You”, “Your” means the person making the booking and other attendees related to your ticket/bed purchase
  2. “Lead Name” means the person identified as making the ticket/bed purchase during the booking process”
  3. “Hotel” means, as the context requires, the hotel in which a particular Event Venue situated;
  4. “Venue” means the location of the event; which would be inside Ibiza Rocks Hotel 
  5. We”, “Us”, “Our” mean IBIZA ROCKS HOTEL PROMOCIONES S.L. a company registered in Spain with registration number B57615809 and registered address at Travesia del Mar 7 Bajos 07820 San Antonio, Baleares, Spain;
  6. IBIZA ROCKS HOTEL PROMOCIONES S.L. is covered by an INDIVIDUAL DEPOSIT sum to the limit of 60,000 euros, to guarantee the economic responsibilities in case the obligations are not met before the consumers and end-users – Art 10 of Decree 13/2011, on 25 February – , which it is established that the general provisions necessary to have the freedom of establishment and provision of touristic services, the regulation of the declaration responsible and simplification of the administrative procedures related to tourism.

1.2 Please read the Terms and Conditions carefully. They apply to all bookings made for IBIZA ROCKS HOTEL PROMOCIONES S.L. and to all members of your event booking..

2. EVENT DATES, TIMINGS & PROGRAMME

  1. All IBIZA ROCKS HOTEL PROMOCIONES S.L. events, as well as other branded events by external promoters will take place in the Ibiza Rocks Hotel on selected dates in April, May, June, July, August and September. All event programmes, days and dates are subject to change. Any specific artists or event programmes presented at time of booking are not guaranteed to be the eventual artist or event programme.
  2. You should always check that your booked Event is going ahead at the scheduled date, time and venue.
  3. Headline artist set times for events are not announced in advance and are subject to change. Our advice is to always ensure you arrive at the venue before 16:00 to ensure that you do not miss any of the headline acts.  Last entry is 20:00 for daytime events and 22:00 for evening events.
  4. Your Event Booking will remain confirmed regardless of the weather on the event day unless otherwise communicated by the official communication channels of IBIZA ROCKS HOTEL PROMOCIONES S.L

3. ENTRANCE POLICY & CONDUCT

  1. No one under the age of 18 will be permitted to enter the Venue. Any customer who is under-age at the time of the event will not be allowed into the Venue and no refund will be issued.
  2. Every person entering the Venue must have a valid form of photographic identification, such as a passport or driver’s license.
  3. The management reserves the right to deny admission, to refuse any entry and/or eject any person from the Venue who appears to be intoxicated, under the influence of drugs, or behaving in a dangerous, inappropriate or abusive manner. Please note that no refunds will be given in these circumstances.
  4. Any form of verbal or physical abuse towards employees of Ibiza Rocks Hotel or fellow customers will not be tolerated and may result in prosecution.
  5. For safety reasons, we reserve the right to search clothing, bags, and all other items upon entry and exit, and we may confiscate any items that may cause danger or disruption to others.
  6. Food and drink items purchased outside the Venue are not allowed to be taken inside the Venue. This also applies to guests of the Ibiza Rocks Hotel.
  7. Entry into the Venue is at the manager’s discretion, and anyone who does not comply with local regulations concerning public bathing or swimming will be asked to leave the premises.
  8. There will often also be rules restricting or preventing the admission of latecomers depending on the time of arrival and the time the event finishes.  Please note the last entry times of the venue and conditions of Your purchased Event option.
  9. SLR cameras, unauthorised video cameras or  equipment for the professional recording or transmitting (by digital or other means) of any audio, visual or audio-visual material within the Venue is strictly forbidden and is not permitted at any time. Any such material may be confiscated and/or destroyed by the Promoter. Any recording made of the Event in breach of the Conditions shall belong to the Promoter and You agree to assign any and all rights in any such recordings to the Promoter. If you wish to record inside the venue, please contact our marketing team in advance. Selfie sticks are also not permitted.
  10. You shall not bring into the Venue or display or distribute at the Event any sponsorship, promotional or marketing materials without the Venues prior written consent.
  11. By entering the Event You give Your express consent to being photographed/filmed or sound recorded as part of the audience, and to Your name, voice and/or likeness being included within any film, photograph, audio or audiovisual recording of the Event to be exploited in any and all media for any purpose at any time throughout the world with no reimbursement or copyright. This may include filming by the police or security staff for the security of attendees at the Event or the prevention of crime.
  12. Animals are not allowed in the venue.
  13. We have a strict no re-entry policy.
  14. Disabled facilities are available. Please contact Us in advance of the Event at events@ibizarocks.com if You have any specific access requirements, otherwise it may not be possible to meet Your needs.
  15. If You or any member of your party has any other particular requirements please raise these when booking and we will endeavour to address your query (Contact us: events@ibizarocks.com). There can be no guarantee that requirements can be met if notified at the event.

4. DRESS CODE

  1. The Venue reserves the right to refuse admission for unsuitable attire, which includes body paint, fancy dress, novelty shoes, and hen/stag accessories (including veils, sashes, and matching t-shirts). Props, including inflatables, are strictly prohibited.
  2. All guests must wear footwear to arrive and are also required to depart the venue respectfully clothed (tops and shorts/skirt).
  3. To bathe in the pool, proper bathing attire is required.
  4. You may not enter the pool fully clothed.
  5. Please note that topless bathing is not permitted in the venue.

5. PERSONAL BELONGINGS

  1. We do not store any luggage or large bags at the venue, so they will not be permitted inside.
  2. Please note that all customers are responsible for their own belongings when attending an event. The Venue does not accept any responsibility for any personal property. We do have lockers for small items, so please speak to our team if you want to use these facilities.
  3. The Venue does not accept any responsibility for the loss or damage to any property deposited in its lockers, phone charging units, or bed safes.
  4. We will not accept any liability for the loss of jewellery, other valuables, or money contained within a deposited item. We ask that all customers report immediately to the Manager any missing items that have been deposited in the lockers or bed safes.
  5. To help us provide the best customer service, please report any lost property as soon as possible, and we will do our best to reunite you with your items.
  6. Any personal possessions or other items which are found at the Event shall be retained by the Venue for a period of 30 days following their discovery.  During this period You may collect any item which belongs to You from a location specified by the Venue upon reasonable proof of identification and ownership.  If, upon the expiry of 30 days from the date of its discovery, any item has not been collected by You, the Venue reserves the right to dispose of any such items as it sees fit without any further liability to You (notwithstanding anything else in the Conditions).  Where possible, any uncollected items will be donated to charity.

6. SAFETY & WELL BEING

  1. In case of injury or accident, please make yourself known to our team. 
  2. Please act and drink responsibly inside the venue, and make sure you stay hydrated, especially during peak season when the sun is strongest.
  3. Please remember the following when receiving bottles of champagne and opening them. Do not shake or point the bottle in the direction of yourself or anyone else.
  4. When the bottle is empty, please dispose of the glass bottle safely or give it to a member of the team.
  5. Please be aware that the Venue Pools are shallow pools with a maximum depth of only 0.75M. Please take care, only enter this pool by using the steps and DO NOT jump or dive into the pool under any circumstance
  6. If coming from abroad It is a strict requirement of Ibiza Rocks Hotel Promociones for you to have adequate and comprehensive Holiday/Travel Insurance to attend an event at the Venue

7. COMPLAINTS

  1. If you have a complaint whilst you are attending an event, you must inform the Customer Service Team, Venue Management, Concierge or Reception at the Venue immediately in order to give them the chance to resolve the problem. A report form should be completed with a member of the Venue team whilst you are at the event. Any right to compensation may be lost if you fail to do this. If you are not offered a report form please ask to speak with a member of the Management team at the Venue.
  2. If you made a booking through an agent or third parties please direct any post event complaints to the booking agent (such as Jet2, On The Beach, Booking.com etc.) in the first instance, they will make contact with the Venue Provider on your behalf to get a resolution. You must still report the issue to the Customer Service Team or Reception Team in resort during your stay.

8. OTHER

  1. Maintenance, changes and improvements take place all season round. No compensation will be offered if a facility is unavailable during your event, but the Venue will endeavour to provide a suitable alternative.
  2. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance that is beyond our control. In all cases including personal injury or death, our liability to you for the total of all claims arising out of your holiday with us, is limited to the cost of the booking.
  3. “Force Majeure” means any cause beyond the Venue / Promoter’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments.  The Venue will not be liable to You for failure to perform any obligation under the Conditions to the extent that the failure is caused by Force Majeure.
  4. We cannot be liable in any way for the acts or omissions of others.
  5. The purchase by you of accommodation and/or event passes/events daybeds, tables or sofas and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by Spanish law and any disputes arising out of any transaction between you and IBIZA ROCKS HOTEL PROMOCIONES are subject to the exclusive jurisdiction of the Spanish Courts.

O Beach Terms of Use

 All pre-sale tickets must be in the club by 15:00.

Club Chinois Dress Code

At Club Chinois, we maintain a classy casual dress code. We kindly request gentlemen to adhere to our policy of wearing long pants. Sportswear and open shoes will not be permitted in the venue. Please note that the venue reserves the right to refuse entry, and entry is at the discretion of the door team on the night.

Lío Terms of Use:

Entrance prohibited to all persons under 18 years of age even if accompanied by an adult.
Original Photo ID or passport must be presented to security staff.

Please respect the following rules for clothing and behaviour. You will not be allowed entry:

Anyone under the influence of alcohol or any narcotic substance.
Anyone exhibiting violent or disorderly behaviour.
Persons in beach attire (including bathing suits), shorts, beach sandals, with uncovered torsos or men wearing vests.
Persons in active sportswear including sweat pants, sweatshirts, sport shoes or headgear.
Persons exhibiting an unclean or unkempt appearance.
For security reasons no one is allowed to enter the premises with any kind of bag, knapsack, package, or carrying case. Ladies handbags are the only exception and these will be inspected by the security personnel before admittance.

Teatro Ibiza Terms of Use:

Entrance prohibited to all persons under 18 years of age even if accompanied by an adult.
Original Photo ID or passport must be presented to security staff.

Please respect the following rules for clothing and behaviour. At Teatro Ibiza, we maintain a classy casual dress code. You will not be allowed entry:

Anyone under the influence of alcohol or any narcotic substance.
Anyone exhibiting violent or disorderly behaviour.
Persons in beach attire (including bathing suits), beach sandals, with uncovered torsos or men wearing vests.
Persons in active sportswear including sweat pants, sweatshirts, sport shoes or headgear.
Persons exhibiting an unclean or unkempt appearance.
For security reasons no one is allowed to enter the premises with any kind of bag, knapsack, package, or carrying case. Ladies handbags are the only exception and these will be inspected by the security personnel before admittance.

Hard Rock Hotel Ibiza Terms of Use:

Hard Rock Hotel Ibiza and Ibiza Spotlight will not be held responsible for adverse weather conditions.


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